Terms and Conditions

Scallywagz Terms & Conditions

These terms and conditions set out the basis on which you can use our website and place orders for items from Scallywagz. By ordering goods from Scallywagz Online you are deemed to have understood and accepted these terms. You may contact us at our address or by email to info@scallywagz.co.uk or phone us on 01327 700069.

We may contact you for marketing purposes by email with relevant offers.

 

Orders

A contract is formed between you and Scallywagz when the goods you have ordered are dispatched.

If you change your mind and no longer require your order you must notify us within 24 hours of ordering.

Exceptions apply to personalised/logo’d items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted.

For a list of exceptions please see Returns below.

For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

Delivery Charges

Our delivery charge to mainland UK is £4.99 no matter how large your order.

We only deliver to the UK.

Any additional costs will be notified to you by email at the time of order.

All packages are sent via Royal Mail Recorded Delivery and all goods will require a signature upon delivery.

Collection from Scallywagz is free of charge.

Returns

Plain items:

You may return any item within 14 days of receipt, in a new and unused condition and in its original packaging, for a refund.

Returned items which are not in new or unused condition, or which are returned after this period will not be credited unless they are faulty.

School specific logo’d items:

If you change your mind and no longer require your order you must notify us within 24 hours of ordering.

You may return any item within 14 days of receipt, in a new and unused condition and in its original packaging, for exchange only.

School specific items which are for short term wear, e.g. 1 term or year, are non returnable except at the managements discretion.

Returned items which are not in new or unused condition, or which are returned after this period will not be credited unless they are faulty.

No refunds or exchanges can be given on items made to your specification, such as labels.

For hygiene reasons swimwear must be tried on over an undergarment.

Returns by post are at the customers expense and it is strongly advised that you send your parcel by recorded delivery and obtain a proof of postage.

For goods requiring exchange postage is at the customers expense.

You are able to return/exchange items to Scallywagz shop free of charge.

 

Faulty Products

If the product you purchase is faulty we may offer an exchange or refund as appropriate in accordance with your legal rights.

If help is required please call the number given on your Customer Sales Advice or sales receipt.

Contact must be made with in 14 days of receiving the products.

Your statutory rights are not affected.

 

Payment

Payment can be made securely online.

Sorry, we are unable to take telephone orders.

Cheques are not accepted.

 

Availability

All orders for products are subject to availability.

We will contact you if there is a delay on your item.

We reserve the right to substitute a similar item.

 

 

Scallywagz reserves the right to amend these terms and conditions.

United Kingdom VAT Registration: GB 907 1519 34

THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS