What happens after I’ve placed an order?
Once you place an order with us, you’ll receive an email confirmation listing all the items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is printed, composed and checked for quality before being bagged and either stored for collection or dispatched for delivery. At the end of the process, we’ll email you to let you know whether the order is complete and can be collected or has been dispatched or we will notify you of any items that are out of stock.
If any of the item is temporarily out of stock. This could take up to 21 days to come back into stock. We order it direct from the School Uniform Suppliers. We will let you know as soon as your order is complete.
Can I collect my order instead of having it delivered?
Collection from our store in Daventry can be selected at checkout and is free of charge. Due to limited space in store, orders not collected within 7 calendar days of notification will be returned to stock and you will be notified. Any collection attempts made after this are subject to availability and items or whole orders may have to be ordered for you. For this reason, we ask you to notify us either through the notes at checkout or by contacting us at firstname.lastname@example.org if you will be unable to collect your order within this timescale and when we can expect you to collect.
What delivery options are available?
Currently, we only offer one form of delivery option to UK mainland addresses as below (prices include VAT):
Delivery – £4.99 (free on orders over £65)
The majority of orders are sent via Royal Mail Second Class Signed For and take 3-4 working days, after notification, to be delivered.