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Helping You with your Queries:
Once you place an order with us, you’ll receive an email confirmation listing all the items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is printed, composed and checked for quality before being bagged and either stored for collection or dispatched for delivery.
At the end of the process, we’ll email you to let you know whether the order is complete and can be collected or has been dispatched or we will notify you of any items that are out of stock. If any of the item is temporarily out of stock. This could take up to 21 days to come back into stock. We order it direct from the School Uniform Suppliers. We will let you know as soon as your order is complete.
If you change your mind and no longer require your order you must notify us within 24 hours of placing your order.
School specific logo’d garments may only be returned for ‘exchange only’ within 14 days (7 days in July and August). No refund will be given unless the garment is faulty.
Any plain garment may be returned for refund within 14 days – see our terms and conditions policy for details.
Order On Hold : If you have faced delays then it is because of non-availability of the stock from the supplier. Your order will be completed upon availability of the stock.
Guilsborough Orders on Hold: We are waiting for Right Design of Sports Top from Trutex.
Logo’d Items: Please note the logo item’s are Non refundable. School specific logo’d garments may only be returned for ‘exchange only’ within 14 days (7 days in July and August). No refund will be given unless the garment is faulty.
Complete & Not collected Orders : All collections must be made within 7 days of notification. Due to limited space in store, orders not collected within 7 calendar days will be returned to stock. Any collection attempts made after this are subject to availability and items or whole orders may have to be re-ordered for you.
We are closed on all Bank Holidays.
Hope this helps you with your queries.